We want you to feel good about doing business with us. If something doesn't fit or isn't what you expected, simply reach out or stop by and we'll be happy to help solve the problem.
We accept returns for exchange or refund within 14 days of purchase or delivery, at the buyers expense. For jeans and apparel purchased online we offer one free return or exchange on us to cover any sizing or fit issues that arise.
All returned merchandise must be unworn, unwashed, unused and without alterations (including in-house custom work).
Any T.I.P. branded denim can be returned to us after the 14 days no questions asked in exchange for 25% off your next pair.
Sale items are final sale and cannot be returned for a refund unless marked otherwise. Anything purchased with a gift card will be given a shop credit for future use. Personal care items such as oils and scents are final sale.
Import taxes or tariffs, customs fees and/or any other charges applied during international shipping at time of purchase or during a return/exchange is not the responsibility of The Indigo Prophet.
Refunds are processed once items are received in good standing. All washed, worn, or damaged items, as well as any items returned after 14 days from delivery are ineligible for refund or exchange and will be sent back to the buyer.